OUR SERVICES
Kaixiang Machine provides comprehensive after-sales service to ensure customer satisfaction when using our products.
Feedback at all times
We encourage our customers to contact us at any time with questions and feedback. Whether it's a problem with the operation of the machine or a query about its use, our after-sales team will respond and provide a solution in a timely manner.
Online guidance
We provide online guidance, including through videos, photos and real-time communication. If customers encounter problems during use, our technicians will solve the problems through remote assistance and guidance to ensure the normal operation of the machine.
Foreign service
For foreign customers, our technicians can go to the site to provide service if necessary. Customers need to bear the relevant costs,such as travel and accommodation costs.
Warranty service
We provide a 1-year warranty period to ensure the quality and performance of the machine under normal use conditions. If any problem occurs during the warranty period, we will provide free repair or replacement of relevant parts. In addition, we also provide lifetime service to provide long-term support and maintenance for our customers.
Spare parts list
we will include a list of spare parts with the shipment. These spare parts are common parts and wearing parts, which are convenient for customers to replace and repair when needed We provide original spare parts to ensure their quality and compatibility.
